Thank you for shopping at Motivb. We want you to be completely happy with your purchase. If you are not fully satisfied with your order, we are here to help.

Eligibility

  • Items must be returned within 30 days of delivery.
  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Personalized or custom-made items are not eligible for return unless they arrive defective or damaged.

How to Return

  1. Contact our support team at support@motivb.com with your order number and reason for return.
  2. We will review your request and send you return instructions if approved.
  3. Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer, except for defective or damaged items.

Refunds & Exchanges

  • Once we receive and inspect your item, we will process your refund to the original payment method within 5-7 business days.
  • If you prefer an exchange, please note this in your return request. Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.