Motivb Shipping & Delivery Policy
Last Updated: April 20, 2026
Thank you for choosing Motivb. We are committed to delivering your self-care essentials safely, gently, and on time. This policy outlines our order processing, delivery, shipping protection, and support terms for your smooth shopping experience.
1. Order Processing
All orders are carefully inspected and packed within 1–3 business days (weekends and public holidays not included).
Once shipped, you will receive a shipping confirmation email with a tracking number to monitor your delivery.
During peak seasons, sales events, or high-order periods, processing may take 3–5 business days. We appreciate your patience as we prepare your items with care.
2. Estimated Delivery Times
Delivery times vary by destination and carrier. All times are estimates and not guaranteed.
- United States: Standard 5–8 business days | Expedited 3–5 business days
- Canada: Standard 7–12 business days
- United Kingdom: Standard 6–10 business days
- Australia: Standard 7–14 business days
- European Union: Standard 6–12 business days
- Other Countries: Standard 8–18 business days
Delivery may be delayed by carrier issues, customs procedures, weather conditions, or local logistics. Motivb is not responsible for these external delays.
3. Shipping Fees
Shipping costs are calculated automatically at checkout based on your location, package weight, and selected shipping method.
Free shipping promotions and threshold offers will be clearly displayed on Motivb during eligible periods.
4. Optional Shipping Protection (Powered by SEEL)
We offer optional Shipping Protection at checkout to keep your delicate self-care items fully covered.
This protection includes:
- Lost packages during transit
- Items damaged during shipping
- Theft after confirmed delivery
If you select protection, you may file a claim directly through the SEEL portal using your Motivb order number.
Important notes:
- Shipping Protection is optional.
- Without protection, your order is covered only under the carrier’s standard liability policy.
- Claim eligibility and approval are subject to SEEL’s terms and conditions.
For claim assistance, contact us at: support@motivb.com
5. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees set by your local government.
These charges are the sole responsibility of the customer and are not included in your order total.
Motivb is not responsible for customs delays or related fees.
6. Tracking Information
A tracking number will be sent to you once your order ships.
Please allow up to 48 hours for tracking details to update in the carrier’s system.
7. Shipping Address Accuracy
You are responsible for providing a complete and correct shipping address at checkout.
If an order is returned due to an incorrect or incomplete address, you may be charged additional fees for reshipment.
8. Lost or Delayed Shipments
If your order does not arrive within the estimated delivery window, please contact us at support@motivb.com with your order number.
We will cooperate with the carrier to investigate and assist you as quickly as possible.
If you have any questions about our shipping policy, feel free to contact our support team anytime at support@motivb.com.